Please read these Terms of Service (the “Terms”) carefully. By accessing or using AccessPreflight, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.
1. Agreement and contracting party
These Terms are an agreement between you and AccessPreflight, the operator of AccessPreflight (“AccessPreflight,” “we,” “us,” or “our”). If an order form, subscription checkout, enterprise agreement, or other written agreement identifies a different contracting entity or contains additional terms, that document controls to the extent of a conflict.
Registered address: "Dunajska cesta 106, Ljubljana, Slovenia".
2. The Service
AccessPreflight provides technical accessibility preflight tools for supported websites, HTML, PDF, and DOCX content. Depending on your plan and configuration, the Service may include APIs, asynchronous scans, versioned profiles, findings, evidence, reports, quality gates, baselines, webhooks, and account or project administration.
Features, limits, supported formats, profiles, and availability may change as the Service develops. Preview, trial, or free features may be changed, suspended, or discontinued at any time and may have reduced support or reliability commitments. Any service levels or support obligations apply only when stated in an order form or separate agreement.
3. Eligibility, accounts, and credentials
You must be legally capable of entering into these Terms. You must provide accurate account and billing information and keep it current. You are responsible for activity under your account and for protecting passwords, API keys, webhook secrets, and other credentials.
Do not share personal login credentials. You may authorize team members through the controls provided by the Service. Notify us promptly at info@accesspreflight.com if you suspect unauthorized access or credential exposure.
4. Acceptable use
You may use the Service only lawfully and as documented. You must not:
- scan, upload, retrieve, or process content unless you have the necessary rights and authorization;
- use the Service to violate privacy, intellectual-property, computer-misuse, export-control, sanctions, or other applicable laws;
- probe, bypass, disable, or interfere with authentication, authorization, rate limits, tenant boundaries, security controls, retention controls, or service operation;
- introduce malware, destructive code, abusive traffic, or content intended to exploit browsers, parsers, workers, or third-party systems;
- reverse engineer or copy non-public portions of the Service, except where applicable law expressly permits it;
- resell or provide the Service as a standalone competing service without our written permission; or
- misrepresent a technical result as certification, regulator approval, legal advice, or proof of complete accessibility.
We may investigate suspected misuse and may limit or suspend access when reasonably necessary to protect the Service, customers, or third parties.
5. Customer content and instructions
“Customer Content” means URLs, HTML, files, metadata, configuration, and other material you submit to the Service. You retain ownership of Customer Content. You grant us a limited right to host, copy, process, transmit, and create technical outputs from Customer Content only as necessary to provide, secure, support, and improve the operation of the Service in accordance with these Terms and our Privacy Policy.
You are responsible for Customer Content, the instructions you give us, and the legal basis for processing it. Do not submit special categories of personal data, highly sensitive information, or data about children unless the applicable agreement expressly permits it and appropriate safeguards are in place.
We do not use Customer Content or extracted text to train AccessPreflight or third-party machine-learning models. Where we process personal data in Customer Content on your behalf, the applicable data-processing agreement governs that processing.
6. Accessibility and legal boundary
Automated and heuristic checks can identify selected conditions; they cannot establish complete accessibility, legal applicability, conformity, an exception, or the quality of an entire user journey.
Results depend on the submitted asset, selected profile, available representation, engine versions, configuration, and coverage. Machine-clean results may still require expert review, assistive- technology testing, user testing, legal analysis, or evaluation of content and service paths outside the scanned asset.
You remain responsible for release decisions and for determining which standards, policies, laws, contractual requirements, and review methods apply. AccessPreflight does not provide legal advice or replace qualified accessibility professionals.
7. Privacy, security, and retention
Our Privacy Policy explains how we handle personal data. Service data is retained according to your plan, project settings, order form, and data-processing agreement. Raw source content is designed for bounded retention and is deleted according to the configured policy; reports, findings, audit records, billing records, and deletion evidence may be retained for different periods.
We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. You are responsible for securely configuring your projects, integrations, credentials, webhook endpoints, and retention choices.
8. Fees, trials, taxes, and cancellation
Prices, usage allowances, billing periods, payment terms, taxes, trial terms, and renewal rules are shown at checkout or in your order form. You authorize us and our payment provider to charge the applicable amounts. You are responsible for taxes except taxes on our net income, unless the applicable document says otherwise.
You may cancel a self-service subscription through the account or billing controls made available to you. Cancellation normally takes effect at the end of the current paid period. Fees are non-refundable except where required by law or expressly stated in an order form. Enterprise commitments and termination rights are governed by their applicable agreement.
9. Ownership and feedback
We and our licensors retain all rights in the Service, software, documentation, profiles, interfaces, designs, and related intellectual property, excluding Customer Content. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during the applicable subscription or authorized trial.
If you provide feedback, you permit us to use it without restriction or payment, provided we do not identify you publicly without permission or use your confidential information contrary to an applicable agreement.
10. Third-party services
The Service may interoperate with third-party services selected by you or used to operate the Service. Third-party services are governed by their own terms and privacy practices. We are not responsible for a third-party service outside our control, but our use of service providers remains subject to our contractual and data-protection obligations where applicable.
11. Disclaimers and limitation of liability
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or detect every accessibility issue.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. Our aggregate liability arising from the Service or these Terms will not exceed the fees you paid for the Service during the twelve months before the event giving rise to the claim. If you used only a free service, our aggregate liability will not exceed EUR 100.
These exclusions do not apply where prohibited by law or to liability that cannot lawfully be limited. A separate signed agreement may set different liability terms.
12. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, harm to the Service or others, or where continued provision would expose us to legal or regulatory risk. When reasonable, we will provide notice and an opportunity to cure.
After termination, your right to use the Service ends. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, dispute resolution, and any terms that by their nature should survive will remain effective. Data export and deletion follow the applicable plan, retention settings, order form, and law.
13. General terms
We may update these Terms to reflect changes to the Service, law, or our operations. Material changes will be posted here with a new effective date and, where appropriate, communicated through the Service or email. Continued use after the effective date constitutes acceptance where permitted by law.
These Terms and any incorporated order form constitute the entire agreement about the Service unless a separate signed agreement says otherwise. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets. Failure to enforce a provision is not a waiver. Invalid provisions will be limited or removed while the remaining provisions continue.
Governing law and courts are those identified in the applicable order form or separate agreement. If none is identified, the laws and competent courts of the place where the AccessPreflight contracting entity is registered apply, without regard to conflict- of-law rules, except where mandatory law provides otherwise.
14. Contact
Questions about these Terms may be sent to info@accesspreflight.com. Contractual notices must also follow any notice procedure in your order form or separate agreement.